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IPS institutes services in Braille and Sign Language

With the presence of various authorities, the Social Security Institute (IPS) for the region of Valparaíso officially launched implementation of information material in Braille and the operation of a module for preferential attention in sign language for citizens having hearing impairment in the offices of San Antonio, Valparaíso and Viña del Mar.

At the preferential care module for people with an auditory disability, there are also available Braille pamphlets with information on Basic Solidarity Pensions and Child Allowance.The regional director of the IPS, Juan Carlos Tapia, explained that these actions are in line with the mandate of the Government and the Ministry of Labor to advance in the matter of inclusion, so this is "one more of the various initiatives that we are leading to in order to provide social guidance and to bring the benefits of the State closer to citizens."

Karen Medina and her Social Development partner, Abel Gallardo, expressed their satisfaction with the incorporation of Braille manuals (tactile writing) to inform people with reduced vision about Basic Solidarity Pensions and Disability Bonuses, because "One of our highest aspirations is to improve access to benefits for people who need them most."

Together with the director of Senadis, Boris Rubiño, Juan Carlos Tapia recalled that in 2015 the video interpretation project was implemented, which included messages for the deaf-mute community and "today we want to strengthen our channels by strengthening the networks of contact between IPS and the community with the Distribution of this booklet in Braille and with writing in increased size ". Rubiño added that to this, the IPS has added specialized and preferential attention in Sign Language in modules that connect to a central in Santiago and that operate with a monitor qualified for those effects.

Edwin Olivares, who is suffering from a visual disability, valued the initiative "because it allows us to access information more easily and normalize our lives, the manual is very well written and hopefully other services could replicate what the IPS has done" .

The regional director of the IPS said that the idea is to be able to extend this attention to other communities in a gradual process that requires training our officials "to optimize communication with those who are faced with some difficulty", which was highlighted by the Regional Secretary for Social Development.